What you can do on My Oxfordshire Pension

On the secure My Oxfordshire Pension website, you can:

• update your contact details
• change death grant nominations
• look at your benefit statement
• raise queries
• run your own pension projections and calculations  
• view your personal pensions correspondence 
• read our regular newsletters.

Pension Services will email you when new information is waiting for you.

How to sign up for a My Oxfordshire Pension account

Before you can access your pension online, you'll need to sign up for an account on the My Oxfordshire Pension website.

How to get an activation key

If your activation key has expired, or you have lost it, you can request a new one. Visit the My Oxfordshire Pension sign up page and fill in your details.

Solving login problems in My Oxfordshire Pension

View a full guide from the My Oxfordshire Pension website homepage. Just click the FAQ button to view the guide.

Below are some of the most common issues.

Getting an error message when trying to activate your account

When you sign up to activate your account, check that you have entered your details correctly. Your surname must match how it is shown on the letter with your activation key. Even if it is incorrect, enter it as shown.

We can change an incorrect surname on your pension record once you've activated your account.

Getting an error message when entering your activation key 

You will only need to enter your activation key once, and that's when you sign up. If you get an error when entering the activation key, it might be because:

• you have already used it to sign up - log in with your username and password
• your activation key has expired - find out how to get a new activation key.

Forgot your password or username?

Don't worry; it's easy to fix.

1. Visit My Oxfordshire Pension.
2. Click the I want to log into my account button.
3. Look below the log in fields (username and password). Click either 'Forgotten your password?' or 'Forgotten your username?' 
4. Follow the instructions to recover your username or password (or both).

Forgot your security responses?

When you signed up for an account, you created two security questions and provided answers. Every time you log in, you'll be asked one of these questions after entering your username and password. If you have forgotten what your answer is, follow the instructions below to reset your security questions.

1. Visit My Oxfordshire Pension.
2. Type in your username and password. Click the Login button.
3. Look below the answer field. Click the link called 'Forgotten your response?'
4. Follow the instructions to reset your security questions.

What to do if you are locked out of your account

To protect your account, if you enter an incorrect password three times in a row, your account will be locked. Contact Pension Services or call 03300 536760 to get your account unlocked.

How to get a pension benefits estimate

You can get an estimate of your pension benefits on My Oxfordshire Pension. You can get projections for benefits:

• if you leave the scheme before you retire (active members only)
• if you retire or retire early (active and deferred members)
• your dependants will receive when you die (all members).

There is also information about the estimated value of your pension on your annual benefit statement.

Follow the instructions below.

1. Log into My Oxfordshire Pension with your username and password.
2. Look under the 'Pension Benefits' tile on your dashboard.
3. Click the 'Benefit Projections' link.
4. Select the projection you want to use and follow the instructions.

How to view the benefits of another (or previous) job

You can view benefits from your other (or previous) job if they've been transferred into the Oxfordshire Pension Fund. Follow the instructions below.

1. Log into My Oxfordshire Pension with your username and password.
2. Look in the Employment details box on your dashboard. Click the 'Membership details' link.

You'll see any benefits you have in the Oxfordshire Pension Fund.

Switching between employments

You may have multiple employments, for example, you:

• have two concurrent jobs
• are taking a pension from a previous job while still working.

You can switch between these employments in My Oxfordshire Pension to view details about them.

1. Log into My Oxfordshire Pension with your username and password.
2. Look at the toolbar towards the top-right of your dashboard. It shows your name, the scheme name, your membership number and status. If you have multiple employments, you'll also see an orange down-pointing arrow.
3. Click the arrow to select the employment you want to view.

How to change the postal address or email address on your pension record

You can update your details in your pension record. Follow the instructions below.

1. Log into My Oxfordshire Pension with your username and password.
2. Click 'Your details' on your dashboard.
3. Look under 'Contact details', click the Edit button.
4. Make the changes you need and click Submit.

Pension scheme members without a valid address

We are working with Target who are helping us to trace pension scheme members without a valid address.

If you receive a letter from Target, please follow the instructions so we can update your record. Please call us on 03300 241 359 if you have any questions.

How to view your documents

Your correspondence with Pension Services is held in My Oxfordshire Pension under 'Documents'. You will also find the scheme booklets, your annual statement, newsletter and pension forms in the documents section. To view these documents:

1. Log into My Oxfordshire Pension with your username and password.
2. Look under the 'Documents' tile on your dashboard.
3. Click on either the 'Documents' heading to view all of the documents you have, or click either of the two links below to view 'scheme documents' or 'my documents'.

How to add or change your expression of wish nomination

Understanding your pension 'status'

Your pension status is shown with the scheme name and your reference number in the top-right of your dashboard.

Frozen refund

A status of 'frozen refund' means that you have left your employment, or opted out of the scheme. You are either eligible:

• for a refund of your contributions
• to transfer your pension to another arrangement. 

You have not yet informed us of your decision.

Contact Pension Services to tell us what you want to do. 

If you have another LGPS record, you may have to merge your frozen refund record with it.

Undecided

A status of 'undecided' means that you have left your employment, or opted out of the scheme. Your record is being processed to reflect this. Pension Services will contact you and make your final leaver statement available.