Vacancy - Team Support Officer
Contents
Team Support Officer
| Job title | Team Support Officer |
|---|---|
| Salary range | £26,873 - £28,770 per annum |
| Work location | Based at Children’s home. This is an on-site role |
| Hours per week | Part-time / Full time (depending on children’s home) |
| Contract type | Permanent |
| Closing date | - |
| Interview date | TBC |
| Pre-employment check requirements | Enhanced Disclosure and Barring Service check with Children’s Barred List |
About the role
Working co-operatively, as part of a team to provide efficient and effective business administrative support to directorate teams who may not work from one office.
Proactively liaising with colleagues to provide constant and consistent services, streamline practices, provide cross-service cover and help prevent excessive workload peaks.
About you
- Ability to communicate effectively by telephone, in writing, by email and in person
- Methodical and organised approach to tasks, with an eye for detail
- Ability to work calmly under pressure prioritising competing demands effectively
- Initiative, flexibility and ability to handle change
Responsibilities
You will act as a first point of contact for the service, including enquiries which may be emotive, distressing and complex in nature; assessing the nature and urgency of the call and responding or referring to senior officers (e.g. Duty Officers, managers) as appropriate.
Be able to process and respond promptly to incoming communications (post, telephone, fax, email, face to face), accurate message taking, copying and distributing information as necessary.
Job description and selection criteria
View the job description and selection criteria here.
How to apply
Additional information
Our organisation is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care, leavers, who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships.